koi55Terms of Use

When you open an account on koi55, you agree to our terms of use. We set out the rules for account opening, deposits, withdrawals, game play, and dispute resolution. Our terms apply to all users accessing our platform from supported jurisdictions where local law permits.

We operate koi55 as a platform for football betting, live-dealer tables, slot games, and esports markets. Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law before opening an account.

This page outlines our key policies. For full legal detail, contact our support team or review the complete terms document available in your account settings.

Account Opening and Verification on koi55

To open an account on koi55, you must be of legal age in your jurisdiction and provide accurate personal information. We require your full name, date of birth, email address, and phone number. During account creation, you agree to our terms and confirm that you are accessing koi55 from a jurisdiction where our services are permitted.

Your first withdrawal from koi55 triggers identity verification. We ask for a valid government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or government letter dated within the last three months). We review these documents within one business day. If verification fails, we notify you and offer the chance to resubmit.

Deposits and Withdrawals on koi55

We accept deposits via e-wallets (DANA, e-wallet, mobile banking, local payment, online payment) and bank virtual accounts (e-wallet, mobile banking, local payment, online payment). e-wallet provides a unified QR-code option. E-wallet deposits typically settle within minutes; bank transfers may take a few hours depending on your bank's processing window. All deposits are subject to verification checks to prevent fraud.

Withdrawals are processed to the same payment method you used for deposit. If you funded via mobile banking virtual account, your withdrawal returns to your local payment account. We do not reverse completed withdrawals. If funds do not arrive within the expected window, contact your bank directly.

• Withdrawal requests are reviewed during business hours and processed according to your payment provider's settlement window.
• We do not charge withdrawal fees, but your bank or e-wallet provider may apply their own charges.
• Withdrawal disputes are reviewed within 48 hours of submission.
• If a withdrawal fails (e.g., incorrect account details), we notify you and offer to retry or refund to your account balance.

Game Play and Settlement on koi55

On koi55, you can place bets on football matches (Liga 1, Piala AFF, Champions League, and other leagues), play slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), join live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), and bet on esports markets (Mobile Legends, Free Fire, PUBG Mobile). Each activity has its own rules and settlement terms.

Football bets settle after the final whistle; we typically complete settlement within 24–48 hours. Slot games settle instantly—your result is final as soon as the reels stop. Live-dealer tables settle instantly per hand or round. Esports bets settle after the match or tournament concludes, typically within 24 hours.

Bonus Terms and Promotions

We may offer promotional bonuses or welcome offers from time to time. Any bonus is subject to terms and conditions displayed at the time of offer. We do not publish fixed bonus amounts; instead, we describe offers as "an attractive bonus offer" or "a new-customer welcome offer." Bonuses are subject to wagering requirements and may have expiration dates.

We reserve the right to modify, suspend, or cancel any promotion at any time. If you have questions about a specific bonus, contact our support team.

Dispute Resolution and Support

If you have a dispute with koi55—such as a settlement disagreement, payment issue, or technical problem—contact our support team via email or in-app messaging. We respond to inquiries within 24 hours. We investigate disputes within 48 hours and provide a resolution or explanation.

Our support team is available in English and handles account recovery, payment disputes, and game-rule questions. If you are not satisfied with our resolution, you may escalate your complaint to our management team for further review.

Jurisdiction and Liability

Our services on koi55 are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law before opening an account.

We operate koi55 in accordance with the laws of the jurisdictions where we are licensed to operate. We are not liable for losses arising from your use of koi55 if you access our services from a jurisdiction where they are prohibited. We are not liable for technical failures, internet outages, or third-party payment provider errors beyond our control.

Our koi55 Policy Summary

We at koi55 commit to fair game play, secure payment processing, and responsive customer support. We enforce account verification to prevent fraud and protect your funds. We settle all bets and game outcomes according to our published rules. We process withdrawals promptly and do not reverse completed transactions.

We maintain multilingual support in English and handle disputes within 48 hours. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

For questions about our terms, contact our support team. We are available via email and in-app messaging during standard business hours. Our team responds to all inquiries within 24 hours.