koi55Privacy Policy
This page describes what we collect when you use koi55 and how we keep that data protected. We at koi55 operate an online entertainment platform available where local law permits. Our commitment is to handle your personal information transparently and securely.
We collect data to verify your identity, process your payments, and deliver our service. We do not sell your information to third parties. We do not share your account details with unrelated businesses. Our servers may sit outside your jurisdiction, but we apply consistent security standards across all regions where we operate.
Your rights on koi55 include the ability to request what data we hold, correct inaccurate information, and ask us to delete your account. This policy sets out how we honour those rights and what happens to your data after you close your account.
What we collect on koi55
We collect your email address, phone number, and full name during registration. We ask for your date of birth to verify you meet our age requirements. We collect your residential address to confirm your jurisdiction and check against sanctions lists.
When you deposit funds, we record the payment method you use — whether that is DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account (mobile banking, local payment, online payment, e-wallet). We store the transaction ID, amount, and timestamp. We do not store your full card or e-wallet credentials; our payment processor handles that encryption.
We collect your gameplay data: which games you play, how long you play, your session history, and your account balance. We use this data to detect fraud, prevent money laundering, and comply with local gaming regulations. We also collect your IP address and device type to monitor for suspicious login attempts.
If you contact our support team, we keep a record of your messages, the issue you reported, and how we resolved it. We use these records to improve our service and train our staff.
How we use your data on koi55
We use your personal information to verify your identity (KYC — Know Your Customer). This is a legal requirement in most jurisdictions where we operate. We ask for a government ID, proof of address, and sometimes a selfie. We process these documents within standard verification windows and delete them after a set retention period.
We use your payment information to process deposits and withdrawals. We share your name and account number with our banking partners only to complete the transaction. We do not use your payment data for marketing or profiling.
We use your gameplay data to detect fraud and money laundering. We monitor for patterns that suggest account takeover, bonus abuse, or suspicious betting. If we flag an account, we may freeze it temporarily and ask you to verify your identity again.
We use your contact information to send you service updates, withdrawal confirmations, and security alerts. We do not send marketing emails unless you opt in. You can unsubscribe from non-essential emails at any time through your account settings.
Third parties and data processors
Our payment processors (e-wallet and bank partners) receive your name, account number, and transaction amount. They do not receive your gameplay data or account balance. We have data-processing agreements with each processor that require them to keep your data confidential and secure.
Our hosting provider stores our servers in multiple regions. Your data may be replicated across data centres for backup and disaster recovery. We encrypt data in transit and at rest. Our hosting provider is contractually bound to apply the same security standards we do.
We use a third-party fraud-detection service to monitor for suspicious activity. This service receives your IP address, device fingerprint, and transaction history — but not your personal name or ID. We use this data only to protect your account and our platform.
We do not share your data with marketing agencies, data brokers, or analytics firms. We do not sell your email address or phone number. If we are required by law to disclose your data (e.g., a court order or regulatory investigation), we will notify you unless the law forbids it.
Your rights and our commitments
You have the right to request a copy of all data we hold about you. You can ask us to correct inaccurate information or delete your account entirely. You can withdraw consent for non-essential data use (e.g., marketing emails). To exercise these rights, contact our support team with your account email and a government ID scan.
We process rights requests within 30 days. If your request is complex, we may ask for more time. We will not charge you a fee unless your request is manifestly unfounded or excessive.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you access koi55 from a jurisdiction where online gaming is prohibited, we may close your account and return your balance to your registered payment method.
We review this policy annually and update it if our practices change. We will notify you of material changes by email or by posting a notice on our platform. Continued use of koi55 after a policy update means you accept the new terms. If you do not agree, you may close your account.
Contact us about your data
Email our data protection team at [email protected] with your request. Include your account email and the specific data you want to access, correct, or delete. We will respond within 30 days.
Cookies and tracking
We use cookies to keep you logged in and to remember your preferences (language, game filters). These are essential cookies and do not require your consent. We also use analytics cookies to count page views and measure how users navigate our site. You can disable analytics cookies in your browser settings without affecting your account.
We do not use cookies to track you across other websites. We do not sell cookie data to advertisers. Third-party payment processors may set their own cookies during checkout; their privacy policies govern that data.